Xperia S stuck in a loop, won't turn on or off

[lacain]

Hi,

My Xperia S went off by itself today. Since then it has spent the whole afternoon rebooting itself, i.e. the Sony logo comes on, then the Xperia, it then goes off to a blank screen for a few seconds before returning to the sony logo and so on. I have tried to turn it off and nothing happens. I also have tried to press on and volume up together and still no change. the battery died after a few hours of this, I charged it up and tried to turn it on only for the same thing to happen all over again! Please help.

[Uliwooly]

remove the SIM card and repair it with SUS

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

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[Uliwooly · Accepted solution]

repair it with SUS or PCC

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://software.sonymobile.com/install_packs/Update_Service_Setup-2.12.12.41.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Don't forget to mark the Correct Answers & Helpful Answers

RELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[lacain]

How do I repair with SUS?( sorry am not very computer literate.)

[Uliwooly]

install SUS > disable your firewall and antivirus > run SUS > connect the Xperia S > press and hold power & volume up until your phone shuts down imediately press and hold volume down (release power and volume up)

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Don't forget to mark the Correct Answers & Helpful Answers

UNRELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[lacain]

okay I have downloaded the first link above, clicked run, connected my phone, did the power+ volume up followed by volume down and then I saw battery was in the red. so I am going to charge up the battery and try it again in an hour...will let you know how I get on. Do I also need to download the 2nd link? or was that one or the other? (sorry, but some of this technical language really confuses me, and feel a bit at a loss). Thanks.

[Uliwooly]

keep us updated

[lacain]

Thanks a million Uliwooly. Got my phone back! lost all my data but dont really mind as had phone numbers backed up and recently uploade all my pics to computer so nothing really important otherwise. Thanks for all your help!:smileyhappy:

[Uliwooly]

anytime

is Sony spying on users in this forum?

http://talk.sonymobile.com/thread/60197

Don't forget to mark the Correct Answers & Helpful Answers

UNRELATED topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522