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Bluetooth audio dropout

crweidert
Visitor

Bluetooth audio dropout

I just got a Z3 compact.  I switched from a Moto X that did not have any bluetooth issues (which is still in my possession in case I can't fix this).

Anyway, when I connect to my Pioneer MVH-X560BT stereo, music will play but the audio will drop out completely every few minutes. The audio will go out for around a second. It's not lag because the song doesn't also pause when the bluetooth audio drops. After a second audio will return. I have tried many apps (Walkman, Power amp, google play, spotify, etc.) and they all produce the same occasional pause.  I have used a few different phones with this stereo and have never experienced this issue.

I bought my Z3c online from someone who had unlocked the bootloader and installed a custom ROM. I found out how to install the stock Sony rom with Emma and thought that would fix my bluetooth issues. It did not. I doubt an unlocked bootloader would affect bluetooth.

20 REPLIES 20
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Uliwooly
Expert

Have you try a different bluetooth system? 

sorinbm1
Visitor

I have exactly the same problem with my z3 compact playing audio via bluetooth on my pioneer deh x5600bt. music will play but the audio will drop out completely for a second, every 2 minutes. I tried everything, i cant make it work. I have used a different app player, factory reset both the phone and the x5600bt player , with no result. My older phone , a lumia 920 worked flawlessly on the pioneer x5600bt, so i am thinking that its a problem with the bluetooth from the z3c . Any help is appreciated.

grutorg
Visitor

Hi!

I'm from Brazil and I have the same problem. Sony....any answer to our problem???

ajcarson
Visitor

I have the exact same problem with my Z3 Compact and Pioneer DEH-X6600BT. It is slowly driving me mad as I've tried factory resetting the phone, Pioneer head unit, etc. It seems there may be an issue with Sony Throw that could be causing this problem, but there is no way to disable this service (shown as 'Devices' in list of running Apps). 

If anyone has any ideas, please let us know! This is almost a deal breaker for the phone with the amount of driving that I do. I do love the Z3C but am hoping for a fix in Lollipop or firmware update!

Ballesen
Visitor

Same here mate.

Tried the Sony support chat. Not much help there.

Only answer I got was. We cannot take responsability for 3'rd party equipment. Check the compability chart for your bluetooth device.

My 2 years old car stereo doesn't have the Z3 compact on it's compability chart.

sorinbm1
Visitor

Dont worry. Be happy. My gf bought an xperia z1. The same problem on that one with the bluetooth. A week later i had to send that one at a sony service center. tousch screen unresponsive, and a swollen battery i think, that made the plastic trim near the volume button to bend, leaving a little gap. After a week, the phone was replaced with a new one, apparently. Same s..t with the bluetooth. Another problem now, very low network signal, and oscilating until the point of disconecting a phone call, on 3g, in a place where all my other phones had full signal. Since no one from sony has the  decency of answering, i will do my best to share my thoughts about how god sony customer service is. Gsmarena, phonearena and the list goes on. ``We cannot take responsability for 3'rd party equipment. ``????? Dear sony, a motorola razr xt 910, a nokia lumia 920 , a samsung s3, a samsung note 3 and 4 worked as they should, on the ``third party equipment``. You will laugh now, but even my nokia 6233, and my sony ericsson w810i played music flawlessly on the same ``third party equipment``. ``Check the compability chart for your bluetooth device.``Really? Sony, you think i am dum? Z1 is on my list as compatible with pioneer x5600bt, and it DOES NOT WORK!!! 2 xperia z1 and one xperia z3 have the same problem. And i am not the only one with this issue. So, long story short, Sony, you can count on me, a third party equipment user, to tell the word how we should all use only sony products, in order for them to work as they should. By the way. If you read this, and dont have a sony phone, dont buy one. You will be sorry. Do you feel lucky?

sorinbm1
Visitor

Bad news. Yesterday I've received and upgraded my z1 to lollipop 5.0.2, the official version. It didn't fix the Bluetooth problem... No change at all : (
Peter777
Visitor

I have this exact issue; I have a Z3 compact and a Pioneer DEH-X5600BT stereo. 

The stereo worked flawlessly with my previous Samsung phone.

With my Z3 compact, bluetooth music playback skips for roughly 1 second every 5 minutes.

I have tried the following:

tried poweramp, VLC & ES filebrowser mediaplayer

tried changing all poweramp bluetooth and priority settings

force screen to stay on

downgraded to lollipop

rooted and forced mininmum cpu clockspeed to 1GHz

turned off all radios except for bluetooth (using tasker aeroplane mode + bluetooth on)

None of these fixes (reported elsewhere for similar issues) made a difference.

Sony, PLEASE FIX THIS!

SergioPL1
Contributor

I guess that you should ask Pioneer for the same. I'm not saying that Sony is non-guilty here, but sometimes incompatibility happens between different devices. Have you tried on Pioneer forum?

I use Z3 Compact to stream music to Sony TDM-BT1 Bluetooth Receiver (STR-DA3300ES), JBL Horizon speaker and Toyota Touch2 car audio. All work flawlessly, except when high speed WiFi transmission occurs nearby (in 2 - 3 meters) over 2.4 GHz band.