I am starting a new thread in the hope that someone at Sony might take notice and actually respond to this with a suitable resolution. I am aware that there are other threads on this matter (one with 17 pages of disgruntled users) but I do not see anywhere that Sony have responded.
I have a Sony Xperia Z which I got on contract from Virgin in December 2013. The very first time I went to plug it in to charge, I discovered rather a large design flaw in that the plug shape does not match the socket shape - so there is no way to tell which way round the plug should be inserted, except throuhg trial and error. This is obviously, going to place strain on the socket pin as if it is inserted the wrong way round it is going to damage the pin.
My phone has had problems since a couple of months after I got it but I made sure I was always careful with how I inserted the plug as I knew which way it should go in. Now it seems that one of the pins has come off and it refuses to charge. I have never managed to successfully connect it to my pc so have been unable to back anything up as it just won't connect due to the faulty port, instead I have had to rely on using my SD card for pretty much everything so I am now faced with the prospect of losing all the data on my phone (including all my contacts).
I am rather alarmed to read all the stories on here, and elsewhere online, from other customers who have had the same problem and had their repair under warranty rejected when the faulty port has been deemed as 'accidental damage'. This is not acceptable! The port had been reported as being an issue since the Z was released and it is clearly a design error, and not a customer error.
I would like to know what Sony propose to do to rectify this as I am about to send my phone away for repair with Virgin and I am most concerned, in light of everything I have read on this forum and elsewhere, that I am probably going to be told that the repair is chargeable!
