Z5 Compact Ear Speaker Issue (intermittent)

[Amh1]

My wife has a Sony Xperia Z5 Compact that she bought in November last year. Just before Christmas it developed an intermittent fault with the ear speaker. The fault occurs every few days and causes the ear speaker to completely die: can't hear a dial tone, can't hear the rings, can't hear the person dialled, although they can hear my wife clearly if they pick up. The fault then seems to rectify itself shortly afterwards.

I've made several searches with Google and can't find anything like this for this model of phone. Any thoughts on the cause or any similar experiences? Any advice on how to resolve this problem?

[Uliwooly]

@Amh1

Whenever you encounter this issue 

settings > about phone > diagnostics > test 

also you could test your phone on >>> safe mode, it could be a third party app acting up

[Ali557]

i think i have same problem

try to put WI-FI off then make your call

[Uliwooly]

@Ali557

did safe mode worked for you?

[whalter86]

I have the same issue!

After several factory resets and replacement of the ear speaker, still same thing, even in safe mode. Anybody found a solution? I can't even tell if this is a software or hardware issue...

Cheers

[Lead1]

I have the same issue. My Z5 Compact is less than one year old. Some weeks back the ear speaker has stopped working, often a couple of seconds after answering. I have tried the safe mode, the problem was the same. Diagnostics show that the hardware works fine. Just now I really cannot phone or answer calls, they all end up me telling that I cannot hear the other person. I have Android 6.0.1, updated as soon as it came available. Model number E5823. I have still not experimented with wifi.

[guidocm]

Same problem with de Z5 Compact I bought 1 month ago... The speaker has been replaced and it still not working at all. Software updated also but no luck either. Any ideas?

I'm really dissapointed with Sony... this kind of things shouldn't happen!

Please, someone help!

[Somsiadmp]

Seems that there are a number of people having the same problem. My ear speaker on Z5 Compact stopped working last night with no apparent reason. Since then I tried all the diagnostics, including the service mode- all to no avail. Used the Xperia companion and did the software repair, still no luck. I can't tell what the source of the problem is, but it's really annoying. Can anyone at Sony please help us here?

[NeoBeum]

Is the speaker still bung if you play music or video?

[Somsiadmp]

It's absolutely mute, no matter what the source of sound is. Imagine listening to Bohemian Rhapsody with left channel dead. Horrible. In service mode test the speaker is defined as left, that's how I know which channel I'm missing. Any ideas?