Your TV is no longer connected to the internet, repeatedly

[Prior20]

this comes up every 15-30 mins

all other devices are fine, just the TV. any ideas?

[daiseonag]

I fact I did not have the problem UNTIL I did a factory re-set, following contact with You View's advice when I could not see any info there in HD mode.

[Helen.Essery]

I kept on having this problem, I contacted my Broadband provider who told me my router was really old and needed replacing. I did this and now all ok, so it was a poor intermittent wifi signal that caused my problem. Other wifi gadgets in the house seemed to tolerate the poor signal so it took me a while to find out the cause, but as soon as I installed the new router, it stopped the tv dropping out of the internet connection.

Sent from my iPhone

[Graveltrap]

I did the reset

firmware upgrade

static ip on tv and router

none of this worked

sony need to just add a minor fix to allow you to suppress pop up network issues come on Sony. There’s about £36,000 of revenue on this single thread complaining about it!!!

[HannahEd01]

Hi, what's the model that you've? Maybe I can help. Also what's the software version on your TV? Do you get the same error message as the others? Are you using Wi-Fi or LAN? sorry for the so many questions Just trying to be helpful. You may also check something called Android Core version if your TV is an Android. And check the time is right: Go to settings -scroll down to System Preferences- select Date & time -select Use Network Time.

[daiseonag]

Check your hub WPS is linking to your smart TV, by pressing the WPS on hub and at the same time, go to settings on smart Sony  TV to make sure you are on the correct input settings by selecting Digital and you should be good to go

[jgriffin14369]

Wi Fi not connected issue still happening after 3 or 4 software updates factory resets and soft resets. Sony just give me the message its been escalated to our technical team. 

[HannahEd01]

Hey jgriffin14369, what model do you have? Did you try turning off IPv6?

[jgriffin14369]

KD-65XF8796
I haven't done that yet as it comprises the Internet security.

[Joe_Dohn]

Does this happen on a hotspot as well? Or if possible, wired vs WiFi or a different network of any kind?

[jgriffin14369]

It does it on a wired connection also and from a hotspot connection.