Xperia sola ICS update

[josegamez]

Why has the "Xperia sola, SI numbers for ICS update" list not been updated for days?

Does Sony actually think they can take weeks to roll out an update and not lose customers? Please study your competition Sony Mobile, because you are already at the brink of death.

When Asus released their ICS upgrade for my tablet (MONTHS ago btw) I got my update within hours, and so did the rest of the world.

Do you realize ICS was released by Google almost a year ago? So not only did you have the guts to release a 2012 phone with an outdated OS from 2010, but then you claim the update began a couple of days before the end of Q3 in a pathetic attempt to cover the fact that you have now failed your promise to release an update before Q3.

Your competitors are discussing Jelly Bean with their customers, and Sony won't even answer their customer's questions regarding release dates for SI numbers so they can get their one year old outdated OS.

Also please have the decency to remove this lie from your website:

"The latest Sony experience upgrade is now available for your Xperia™ smartphone including the latest Android software version." from http://www.sonymobile.com/global-en/software/phones/xperia-sola/ and all other instances.

Not only is the update not available to everyone, but it's not the latest Android version, so don't lie, be transparent and tell the truth, ICS is an outdated OS.

Since you don't do your market research let me tell you the recipe for not losing your jobs:

- Give transparent answers to your customers, we pay for your salaries

- You should be releasing Jelly Bean right now, don't expect us to thank you for an outdated OS with a very late and slow release.

- Update rollouts should take hours to complete around the world, yes hours, a couple of days at most. Why? Because your competitors do it and we will move to them.

Please step out of the Open Handset Alliance if you're not gonna do your part. This phone is the last opportunity I give Sony after years of buying Sony Ericsson phones exclusively, and I'm sure it's the same way for many of your customers, you are running out of opportunities to do things the right way. Release updates promptly and stop ignoring customers' questions.

[josegamez]

I did not buy my phone in my country, which is the deciding factor then? SI number or country of residence?

[his1nightmare]

u literally raped him..lol

[Uliwooly]

it doesn't matter where you got the phone, it has a SI number and that number it's for an specific market, so if you bought your phone lets say in the UK you will have to wait for the update to be approved and released in the UK for you to get the update, it doesn't matter that you are in another country or continent. Also, in some countries, networks must approved the update even for SIM free phones, that seems to be the case in the UK.

[Eudoxus]

Looks like we are in a kindergarden. And it seems that  you even haven't took any pain to uderstand my point. So be it.

As for your advice about not posting, let me give you one as well. Please, don't post anything if you just want to vent your emotions. Let's have some respect here.

[Uliwooly]

@his1nightmare  mind the Forum Rules, anyone is allowed to post as long as this rules are followed

http://talk.sonymobile.com/message/1046#1046

1.  User spam - Repeated posting of the same or similar content across  multiple threads. This includes "advertising” or posting of you  dissatisfaction with a product, service or the support from our company.  Please always feel free to post new threads with any concerns you have,  but please keep the conversation in that thread.

2.  Personal attacks - Rude behavior is easily recognized, and will not be  tolerated. This includes to other members, moderators and employees of  Sony Ericsson.

3.  Foul language - Although foul language is made invisible by the  automated profanity filter, it is still not acceptable to post. Attempts  to circumvent the filter will be treated the same.

[his1nightmare]

anyone is allowed to post as long as this rules are followed--- i just did that.

Also i dont think i broke any of those rules...

[his1nightmare]

i did.and its not about the kindergarden part...

Also its not me who is getting carried away by the emotions.

Its just that a company should give value for the money you invest on...isnt it??

[josegamez]

It's sad to see Sony Mobile going down because of their own bureaucracy, the hardware teams do a great job at getting phones out to the market with all necessary certifications for radiation regulations and such, and then they take this long to release a SW upgrade which competitors roll out in matter of hours.

What is the point of so much bureaucratic processes for a SW upgrade in a global market where I can buy my phone online from any other country? Regardless of the intention quite a percentage of consumers are not happy, and Sony's competitors don't take this long to roll out updates which is the most important point.

This makes me think the smallest bug or known vulnerability will have to go through all this horrendously bureaucratic process to get to us, add awful ways of dealing with the information your consumers get to the mix and we have a recipe for Sony Mobile's death. You will only probably keep consumers who don't value their own money or who are clueless about Android.

[his1nightmare]

i actually feel pity for the hardware team.They do build it with so much elegency and when i look the SW part i feel so bad...

[Eudoxus]

If you think so, then you should reread your post. But whatever, I am not going to discuss this anymore. I just found your post impolite and void of any substance. Have a nice day!